Counselling offers an environment in which you can express your feelings and gain deeper insight into your difficulties

You may feel nervous about making contact with us.  However we provide a safe, professional environment within an organisation that has many years of experience in supporting people.

We aim to support you in exploring and understand your feelings – enabling you to bring about positive changes in your mental and emotional wellbeing.


Once you have made contact with us, you will be sent a registration form. This is for you to provide your personal details and any information that is important for us to know such as medical conditions or previous experiences of mental health issues.

As soon as we receive this information back, we will invite you for a first appointment, known as an assessment session.  You can expect to wait between 1-2 weeks for this appointment.

Assessment Session

During this time, an assessment counsellor will explore your needs, expectations and reasons for seeking counselling.  An assessment helps us to understand what you are having difficulties with and what support you require. An assessment session lasts between 60-90 minutes and can take place in-person or via telephone or video.

If, after the assessment, you choose to continue with counselling and we feel we can offer you support, you will be allocated a counsellor for your ongoing sessions.

If our service is not right for you, we will try to signpost you, wherever possible, to other more appropriate services.

Counsellor Allocation

Your initial assessment session will help to decide on a counsellor who is best suited to your needs. You will be offered your first appointment with a counsellor at a time to suit you within 2-4 weeks of your assessment appointment.

Ongoing counselling sessions will take place on the same day and time each week, unless agreed otherwise by your counsellor.  It is important to consider your ability to maintain a regular weekly commitment when seeking counselling.

First Counselling Session

In the first session you will meet your counsellor for the first time. Your counsellor will discuss the Framework for Counselling with you including issues of confidentiality, length and timings of sessions  and payment.  This framework provides a secure and confidential agreement between you and your counsellor.

Whilst your counsellor will have been provided with information gathered from the assessment session, this first counselling session is for you to start building a therapeutic relationship with your counsellor and begin exploring in more depth your concerns and difficulties.

On-going Sessions

We offer weekly sessions of 50 minutes each. The type of counselling we offer is one where the relationship between the client and counsellor is central to the counselling sessions and where a greater understanding of your concerns can be achieved. It is hoped that weekly ongoing sessions will benefit you by allowing you to begin to trust and open up to your counsellor more effortlessly.

Any Questions?

If you have any questions about your counselling sessions or concerns regarding your application please contact our administration team so they can support you further. We welcome all questions so that you can be fully informed regarding the counselling process and what to expect from the experience.

How counselling has helped our clients:-

“​I had an appointment with my counsellor yesterday.  She has been brilliant throughout, very calm and reassuring.  I’m so very grateful for the sessions which you kindly and swiftly organised for me.  Also, for the time I have spent with my counsellor.  Having someone to talk to about everything has been absolutely invaluable to me”.

“I feel better than I have for years”.

“Life changing”.

“I have urged my husband to take up counselling too”.

“Made a huge difference to me and my family life”.

“I felt very comfortable to open up and talk about my personal feelings and negative issues”.

“I have been encouraged to follow my ideas and thoughts and to have more belief in myself”.