Training Administrator

Terms

This role is a part-time position.
21+ hours per week, primarily based in St Albans with travel required within Hertfordshire and
Bedfordshire. Potential for hybrid working.

Salary: £10,920 per annum (based on 21hrs).

 

Overview

The Training Team are responsible for the delivery, efficient marketing and administration of all training
courses, CPD and other events.

 

The Counselling Foundation is a modern charity with a well-established reputation in the field of counselling and psychotherapy for over 40 years. Our mission is to deliver affordable psychological therapy, to train psychotherapists and provide services to organisations and the NHS.

We are an organisational member of BACP and our training courses are accredited and validated by BACP. All staff, honoraries, volunteers and therapists in training are thus accountable to the ethical requirements of these organisations and to their complaints procedures.

There are 3 strands to the services we provide:

  • Provision of charitable subsidised counselling
  • Provision of short-term work to NHS clients, EAP clients and other contracts
  • Counselling Training programmes including short personal development courses

The Counselling Foundation is proud of our welcoming culture and commitment to client care. We are committed to promoting equality of opportunity throughout the organisation and encourage diversity and difference.

 

Accountability

Directly accountable to: Training Manager
Liaises with: The Training Team, Finance Team, Marketing Team, Operations Team, Clinical Teams and
Counselling Centre Staff.

 

Responsibilities

General Office Administration

  • Be the first point of contact, dealing with enquiries via telephone, in writing, website and face to
    face, in a friendly, professional, and efficient manner.
  • Attend meetings and record minutes; track and deliver on actions, where applicable. Examples
    include, but are not limited to, venue bookings, booking tutors, course materials reproduction,
    certificates.
  • Take a proactive approach to meeting team and individual deadlines.
  • Assist with ensuring overall compliance within Foundation Health & Safety Guidance.
  • Assume responsibility for general consumables / equipment requirements. Examples include, but are not limited to, petty cash, stationery ordering and facilities consumables.

Student Admission and Course Administration

  • Be first point of contact for Programme Tutors in dealing with their enquiries and providing
    administrative support and assisting with any tasks to enable the smooth running of their courses.
  • Support with placement coordination and building directory of placement organisations.
  • Manage end to end application and enrolment processes for courses.
  • Maintain existing records / database to provide an accurate overview of current student body.
  • Produce information, reports and analysis as requested by management, during intake season and
    throughout the year.
  • On an ongoing basis, request, collate and analyse key stakeholder feedback & reports.
  • Management of course literature, including but not limited to, student handbook, on-line course
    library, brochures and certificates.
  • Take and monitor payments according to protocols agreed with Finance, for example, seminar
    tutor claims.
  • Proactive coordination of submission hand-in dates, marking procedures and student feedback
    within agreed timeframes, and in conjunction with the Programme Tutors.
  • Work with the Finance Team to track, monitor and chase outstanding course fees.

Communication and Marketing

  • Maintain database / spreadsheet with all enquiries, and complete actions as required in a prompt
    and responsive manner.
  • Assist the Marketing team with forward planning and implementing an agreed programme of
    courses and events.
  • Work closely with Marketing Officer to maintain an up-to-date website.
  • Manage online course booking system and provide support for a range of marketing activities.
  • Create communications as requested.
  • Be an ambassador for the Foundation and promote training and counselling services.
  • Planning and organising resources, including events
  • Work closely with Training Manager to challenge and continuously improve existing processes and
    procedures.
  • Planning and production of the overall courses and events timetable, including but not limited to,
    graduation event, venue/catering booking, in-house and off-site events.
  • Occasional hosting and greeting duties for workshops, classes, and events, which may be hosted
    outside normal working hours.
  • Interface with Clinical
  • Cooperate and liaise with Clinical Coordinators in connection with practical issues that arise
    including room bookings and induction of students

 

Person Specification

Competencies

  • 5 GCSE’s (Including English and Maths) or equivalent
  • Demonstrable administrative skills and/or experience in a training environment
  • Excellent attention to detail
  • Competent in Microsoft Office, including Word and Excel
  • Openness to train and adapt as the role evolves
  • Driving licence and own car desirable but not essential

Personal Attributes

  • Thrives in a customer-facing, client-centred environment
  • Empathy with the mental health environment
  • Flexible and prepared ‘to go the extra mile’
  • Hands-on approach
  • Reliable, punctual and a team player

Apply for this position

CV / Supporting Statement

Please attach a CV in the next section along with a supporting statement (please include your reason for applying and highlight your particular strengths that you could bring to the Foundation).

Allowed Type(s): .pdf, .doc, .docx

Safeguarding

The Rehabilitation of Offenders Act 1974 helps rehabilitated ex-offenders back into work by allowing them not to declare criminal convictions after the rehabilitation period set by the Court has elapsed and the convictions become spent. We are committed to not discriminating against applicants on the basis of a criminal conviction or other information declared.

We will only take into account relevant criminal record and other information which is relevant to the position being applied for.

Equality & Diversity

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